SHIPPING POLICY
Last Updated: May 2026
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.
Please read this policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms in this Privacy Policy.
THE COLD FORGE respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.
Information You Provide Directly
When you interact with THE COLD FORGE, you may provide us with various types of information. Account information includes your name, email address, phone number, shipping address, and billing address when you create an account or place an order. Payment information such as credit card, debit card, or other payment method details is processed securely by third-party payment processors. You also provide us with messages, inquiries, and feedback you send through email, contact forms, or customer support channels. Additionally, we collect information from surveys, promotional sign-ups, or marketing preferences you voluntarily provide.
Information Collected Automatically
When you visit our website, we automatically collect certain information about your browsing activity. This includes your IP address, browser type, device type, pages visited, time spent on pages, and referral sources. We use cookies and similar technologies to enhance your browsing experience and analyze site usage. We also track general traffic patterns and user behavior on an aggregated and anonymized basis to improve our services.
How We Use Your Information
We use the information we collect for several important purposes. We process and fulfill your orders using your personal data. We send order confirmations, shipping updates, and delivery notifications to keep you informed. We respond to your customer service inquiries and use your feedback to improve our website, products, and services. We send promotional emails and marketing communications only if you opt in to receive them. We work to prevent fraud, abuse, and unauthorized access to our platform. We comply with legal obligations and law enforcement requests when required. We analyze and understand customer preferences and behavior to enhance your experience.
How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your data in limited circumstances. We share information with service providers such as payment processors, shipping carriers, analytics providers, and hosting services to operate our business. When required by law, court order, or government request, we will disclose your information as necessary. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that business transaction. We also share information with your explicit permission for purposes you have authorized.
Data Security
We implement industry-standard security measures to protect your personal information. All data in transit is protected with SSL/TLS encryption. We ensure secure payment processing through PCI-DSS compliant payment gateways. Access to personal information is limited to authorized personnel only. We conduct regular security audits and updates to maintain the integrity of our systems. While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your information, but we take every reasonable precaution to protect it.
Cookies and Tracking Technologies
We use cookies for several reasons. Cookies help us remember your login information and track your shopping cart. They allow us to understand how you use our website and deliver personalized content and advertisements. You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect your ability to use our website properly.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. You have the right to request a copy of the personal data we hold about you. You can request corrections to inaccurate information in our records. You may request deletion of your data, subject to legal retention requirements. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails. You have the right to request your data in a portable format. To exercise any of these rights, please contact us at the email address provided below.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account immediately.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Please review their privacy policies before providing any information to them.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Last Updated date. Your continued use of our website constitutes your acceptance of any modifications.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about our privacy practices, please contact us at founder@thecoldforge.com. Support hours are Monday through Friday, 9 AM to 6 PM EST.
TERMS OF SERVICE
Last Updated: May 2026
By accessing and using this website and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to all terms and conditions, please do not use our website or make a purchase.
Use License
We grant you a limited, non-exclusive, non-transferable license to access and use our website for lawful purposes. You may not modify or copy material from our website without explicit permission. You cannot use our website for commercial purposes unless authorized. You may not attempt to gain unauthorized access to our systems or transmit viruses, malware, or any harmful code. You agree not to engage in automated scraping, crawling, or data harvesting. You will not harass, abuse, or defame any person or organization. You agree to comply with all applicable laws and regulations in your use of our website.
Product Information and Descriptions
We strive to provide accurate product descriptions and images. However, we do not warrant that descriptions, images, pricing, or other content is entirely accurate, complete, or error-free. All product specifications are subject to change without notice. Some colors or details in product images may vary slightly due to lighting, monitor settings, or manufacturing variations. This is normal and not considered a defect.
Pricing and Availability
All prices are in USD and are subject to change without notice. We reserve the right to correct any pricing errors on our website. Products are available while supplies last. We reserve the right to limit quantities and discontinue any product at any time. In the event of product unavailability, we will notify you and offer a full refund.
Order Processing and Confirmation
When you place an order, you are making an offer to purchase. Your order is not confirmed until we send you an order confirmation email. We reserve the right to refuse, cancel, or limit any order for any reason. By placing an order, you represent and warrant that you are at least 18 years of age and have the legal right to enter into binding contracts.
Payment
Payment must be received before your order is processed and shipped. We accept major credit cards, debit cards, and other payment methods as displayed on our website. You authorize us to charge your selected payment method for the full amount of your order, including applicable taxes and shipping fees. You are responsible for maintaining the confidentiality of your payment information. All payments are processed by secure, third-party payment providers. We do not store full credit card information on our servers.
Shipping and Delivery
Standard shipping times are 5 to 10 business days to addresses within the continental United States. International shipping may take longer. Delivery dates are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or other factors beyond our control. Risk of loss for products passes to you upon delivery to the carrier. We recommend purchasing shipping insurance for high-value items. For tracking information, please check your order confirmation email.
Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages. Our total liability is limited to the amount you paid for your order. We are not responsible for third-party services, content, or actions. We are not liable for website downtime, errors, or unavailability.
Disclaimer of Warranties
Our website and products are provided as is without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will be uninterrupted, error-free, or secure.
Indemnification
You agree to indemnify, defend, and hold harmless us, our officers, directors, employees, and agents from any claims, liabilities, damages, or costs, including reasonable attorneys' fees, arising from your use of our website or products, your violation of these Terms, your infringement of third-party rights, or any unlawful or harmful activity you engage in on our website.
Governing Law and Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. Any disputes arising from these Terms shall be resolved in the state or federal courts located in Delaware, and you consent to the exclusive jurisdiction and venue of such courts.
Dispute Resolution
Before initiating legal action, we encourage you to contact us to resolve disputes informally. Please email us with a detailed description of your issue. If informal resolution fails, you agree to binding arbitration in accordance with the rules of the American Arbitration Association, except that disputes under 5,000 dollars may be brought in small claims court.
Intellectual Property
All content on our website, including text, images, logos, graphics, and product descriptions, is our property or licensed to us. You may not use, reproduce, distribute, or transmit this content without our express written permission. Unauthorized use of our intellectual property may result in legal action.
User-Generated Content
If you submit reviews, comments, feedback, or other content to our website, you grant us a worldwide, royalty-free, perpetual license to use, modify, and display your content. You represent and warrant that your content does not infringe third-party rights and is not defamatory, obscene, or harmful.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external sites. Your use of third-party websites is at your own risk.
Modification of Terms
We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page. Your continued use of our website constitutes acceptance of modified terms.
Termination
We reserve the right to suspend or terminate your access to our website at any time, with or without cause, at our sole discretion.
Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and all other provisions shall remain in full force.
Contact Us
If you have questions about these Terms of Service or need to dispute an order, please contact us at founder@thecoldforge.com. Support hours are Monday through Friday, 9 AM to 6 PM EST.
SHIPPING POLICY
Last Updated: May 2026
We are committed to delivering your orders quickly and safely. Our standard shipping is FREE on all orders, with typical delivery times of 5 to 10 business days to addresses within the continental United States. We work with trusted logistics partners to ensure your products arrive in excellent condition. All shipments are tracked and insured against loss or damage.
Shipping Rates and Delivery Times
Standard shipping to the continental United States takes 5 to 10 business days and is FREE. Express shipping to the continental United States takes 2 to 3 business days and costs 15.99 dollars. Overnight shipping to the continental United States takes the next business day and costs 29.99 dollars. Shipping to Alaska and Hawaii takes 10 to 15 business days and costs 19.99 dollars. International shipping takes 15 to 30 business days and the cost is calculated at checkout based on your location.
Processing Time
Orders are typically processed and shipped within 1 to 2 business days after confirmation. Processing times may be longer during high-volume periods or holidays. Your order will not be charged until it has been confirmed and is ready to ship. You will receive an order confirmation email with tracking information once your package has been dispatched. Business days are Monday through Friday, excluding federal holidays. Weekend and holiday orders are processed on the next business day.
Tracking Your Order
Once your order ships, you will receive an email containing your tracking number for the package, carrier information such as UPS, FedEx, USPS, or DHL, the estimated delivery date, and a link to track your shipment in real time. You can also log into your account on our website and view all your orders and tracking information at any time.
Delivery Address Requirements
To ensure successful delivery, please provide a complete and accurate street address, as PO boxes are not accepted for most carriers. Include your city, state, and ZIP code. Provide a phone number for delivery coordination. Include your apartment or unit number if applicable. Double check your address at checkout, as incorrect addresses may result in delivery delays or failure to deliver. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Shipping to Multiple Addresses
If your order contains items from different suppliers or warehouses, your items may arrive in separate packages. This is normal and does not indicate a problem with your order. Shipping costs are still calculated as a single order. You will receive individual tracking numbers for each package.
International Shipping
We ship to select countries outside the United States. International shipping rates and delivery times are calculated at checkout based on destination country and package weight. International customers are responsible for any customs duties, import taxes, or other fees imposed by their country. These fees are not included in our shipping costs and may be collected upon delivery. Some products may not be eligible for international shipping due to regulations or restrictions. This will be indicated during checkout.
Delivery Exceptions
While we strive for on time delivery, occasionally delays occur due to factors beyond our control. Severe weather may delay carrier pickups and deliveries. International shipments may be delayed in customs clearance. Your carrier may experience unexpected disruptions. Incomplete or incorrect addresses may delay delivery. During holidays or peak seasons, carriers experience longer delivery windows. In these cases, we will work with our carriers to resolve the issue and keep you updated.
Signature Requirement
Most orders do not require a signature. However, for high value items or at carrier discretion, a signature may be required upon delivery. If a signature is required and no one is home, the carrier will leave a notice, and you can arrange redelivery or pickup according to the carrier's instructions.
Delivery Confirmation
We consider an order delivered when it reaches your delivery address. Once delivered, the recipient assumes responsibility for the package. If your order does not arrive, check your tracking information and contact the carrier if the package shows as delivered but you cannot locate it. Contact us within 10 days of the expected delivery date. We will investigate with the carrier and may file a claim on your behalf. A replacement or refund will be issued upon resolution.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, first document the damage by taking clear photos of the damaged packaging and product. Contact us immediately by emailing founder@thecoldforge.com with photos and your order number. Do not discard the packaging or damaged items until we provide instructions. We will file a claim with the carrier on your behalf. Once the claim is approved, we will send a replacement or issue a full refund.
Return Shipping
If you need to return an item within our return window, we provide free return shipping. Upon requesting a return, you will receive a prepaid shipping label via email. Simply package your item and drop it off at any carrier location.
Shipping Insurance
All orders include basic carrier insurance. For high value items, we recommend purchasing additional shipping insurance at checkout for enhanced protection against loss or damage. Additional insurance premiums are non refundable.
Order Delays or Cancellations
In rare cases, we may need to delay or cancel an order due to product unavailability, payment processing issues, suspected fraudulent activity, or system errors or technical issues. If your order is delayed or cancelled, we will contact you by email immediately with an explanation and options for resolution.
Seasonal Delays
During peak shopping seasons such as holidays, Black Friday, or Cyber Monday, shipping times may be longer than usual due to high order volumes. We will provide updated shipping estimates at checkout during these periods.
Business Days Versus Calendar Days
All shipping time estimates are expressed in business days, which are Monday through Friday, excluding federal holidays. Weekends and holidays are not counted as business days. For example, an order placed on Friday with 5 to 10 business day shipping will typically arrive the following week, with business days counted from Monday.
Risk of Loss
Risk of loss and title transfer to you upon delivery to the carrier. Once your package is picked up by the shipping carrier, you are responsible for any loss, theft, or damage that occurs during transit. We recommend purchasing additional insurance for high value items.
Contact Us
If you have questions about shipping, need to modify an address, or have concerns about your delivery, please contact us at founder@thecoldforge.com. Support hours are Monday through Friday, 9 AM to 6 PM EST. We typically respond within 24 hours.
Changes to Shipping Policy
We reserve the right to modify our shipping rates, methods, and delivery times at any time. Changes will be posted on this page. Your continued use of our website constitutes acceptance of any modifications.